Delivery Policy
Thank you for choosing On Galaxy for your shopping needs. Our Delivery Policy outlines important information regarding the shipping and delivery of your orders. Please read this policy carefully before making a purchase.
Shipping Methods:
a. We offer standard shipping for all orders placed on our website.
Estimated Delivery Timeframe:
a. We strive to process and ship all orders within 1-2 business days of order placement, unless otherwise specified.
b. Once your order has been shipped, the estimated delivery timeframe is 4-7 business days, excluding weekends and holidays.
c. Please note that delivery times may vary depending on the shipping destination, and any unforeseen delays beyond our control.
Order Tracking:
a. Upon shipment of your order, you will receive a shipping confirmation email.
b. You can track your order by the link that sent to you from the currier.
Shipping Charges:
a. We charges 100 tk to delivery all over the country
Delivery Address:
a. It is your responsibility to provide accurate and complete shipping information, including your delivery address and contact details, when placing an order.
b. We are not responsible for delays or non-delivery of orders due to incorrect or incomplete address information provided by the customer.
Delivery Attempts:
a. Our shipping carriers will make reasonable attempts to deliver your order to the address provided.
b. If delivery attempts are unsuccessful, the carrier may leave a delivery notification with instructions for rescheduling delivery or picking up the package from a designated location.
Delivery Issues:
a. In the event of any delivery issues, including lost or damaged packages, please contact our customer support team immediately for assistance.
b. We will work with our shipping carriers to resolve the issue and ensure that you receive your order in a timely manner.
By placing an order on our website, you agree to comply with our Delivery Policy and acknowledge that On Galaxy is not liable for delays or issues caused by third-party shipping carriers or unforeseen circumstances beyond our control.
