Return and Refund Policy

At On Galaxy, we strive to ensure your satisfaction with every purchase. Our Refund and Return Policy is designed to provide you with peace of mind when shopping with us:

1. Eligibility for Returns:

   • We accept returns for eligible products within [7] days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Initiating a Return:

   • To initiate a return, please contact our customer support 7 within the specified return period. Provide your order number and details of the item you wish to return.

3. Return Authorization:

   • Once your return request is approved, you will receive instructions on how to proceed with the return, including the return shipping address (if applicable) and any other relevant details.

4. Return Shipping:

   • Customers are responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item sent). We recommend using a trackable shipping method for returning the item(s) to ensure safe and timely delivery.

5. Refund Process:

   • Upon receiving and inspecting the returned item(s), we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase, minus any applicable return shipping charges (if applicable).

6. Non-Refundable Items:

   • Certain products may not be eligible for return or refund due to hygiene reasons, copyright restrictions, or other limitations specified at the time of purchase. Please refer to the product description or contact us for clarification.

7. Damaged or Defective Items:

   • If you receive a damaged, defective, or incorrect item, please notify us immediately upon receipt. We will arrange for a replacement or refund, depending on the nature of the issue, at no additional cost to you.

8. Refund Processing Time:

   • Please allow up to 7 business days for the refunded amount to reflect in your account, depending on your payment method and financial institution.

9. Exchanges:

   • We currently do not offer exchanges for products. If you wish to exchange an item, you will need to return the original item following our return process and place a new order for the desired item.

10. Cancellations:

• You may cancel your order within 2 hours of placing it, provided that it has not already been processed or shipped. Please contact us immediately if you wish to cancel your order.

If you have any questions or concerns regarding our Refund and Return Policy, please contact. Our dedicated customer support team is here to assist you every step of the way.

Thank you for choosing On Galaxy. Your satisfaction is our priority!